Starlink participates in national rail consultation

Starlink response to 2014 consultation

Procuring rail passenger services

      Q1 A single focus franchise is best for Scotland to avoid a two-tier service.
        Q2 comments: 10 years will encourage the franchise holder to invest in service and provide stability for passengers.
          Q3 comments:
            Q4 comments: Profits should depend upon increased passenger numbers, increased services and new stations, such as St Andrews.
              Q5 comments: Open access should be encouraged, to let third parties provide services which the main franchise holder is unable or unwilling to provide.
                Q6 comments:
                  Q7 comments: Not too onerous to rule out smaller companies.
                  Q8 comments: The existing SQUIRE system seems a satisfactory tool, provided it is applied sensibly.

                  Achieving reliability, performance and service quality
                      Q9 comments: The carrot is needed as well as the stick; the definition of good performance should include more passengers, more services and lower fares.
                        Q10 comments: Performance regime should depend upon the number of passengers carried and the length of the journey.
                          Q11 comments: Listen to what the passengers are telling you and act upon it.
                          This is perhaps also the place to raise the matter of obsolete signalling affecting performance. From a situation which had pertained for many years, where all trains stopped at Leuchars, it being the stop for St Andrews, recently one or two have been running straight through due to the constraints of the semaphore signalling north of Ladybank. Immediately an element of doubt is introduced; one can no longer assure a potential rail passenger that all trains stop at Leuchars, and this uncertainty acts as a disincentive, particularly is the passenger could use a car instead. Despite the ‘passenger-friendly’ nature of semaphore, which gives advance warning of a train’s arrival, it is time these systems were upgraded so that capacity can be increased, and the missed stops at Leuchars restored.
                            Q12 comments: The definition of lateness being defined as 10 minutes or more is not one which would be recognised in most workplaces; after all, Network Rail’s definition, as far as fines are concerned, is much stricter.
                            NB: We do not accept the claim in 5.11 that ‘journey times on commuter services will be more crucial than on tourist routes’; tourists may be under equal or greater pressure to be somewhere at a certain time, for example to catch a ferry, an aeroplane or even another train.
                              Q13 comments: Yes, and it should apply to all aspects of stations and service delivery but must be applied in a sensible manner.
                              Q14 comments: Passenger Focus could be used, with contacts advertised at stations as those of the former RUCC used to be.

                              Scottish train services
                                  Q15 comments: Particularly given the level of fares, it should not be assumed that passengers will have to stand at all, although clearly there will be occasions where this is unavoidable. However it should be very much the exception rather than the rule.
                                  Q16 comments: There should be no reduction in direct services. As is well-known, introducing a change of trains loses a quarter of passengers, and a change between modes of transport, such as from train to bus, at least a half.
                                  Even worse than having to change trains is having to change stations, especially if encumbered with holiday luggage, such as one encounters at Glasgow. Despite the small bus service, which is completely unsuitable for suitcase-bearing passengers, one still has to get from the train and down the length of one concourse to the bus-stop, and then from the next bus-stop across another sizeable concourse to the next train. A Glasgow Crossrail should be seen as a priority.

                                      Q17 comments: The basic specifications should be kept for social reasons.
                                        Q18 comments: The same as at present, or better.
                                        Q19 comments: The contract should reward the franchisee for additional passenger miles.
                                        Scottish rail fares
                                            Q20 comments: To encourage the use of the railway; more passengers will offset increased costs.
                                              Q21 comments: For decades the fare structure has been a mess and worsening. It almost seemed that the rail industry at all levels was hoping it would somehow go away, so reluctant were they to attempt to disentangle it. There are instances where buying tickets from A-B and B-C is cheaper than a ticket from A-C (for example, Aberdeen, Stonehaven and Leuchars) and others where the shorter route, going away from the busy Central Belt costs more than the long way round via Edinburgh (for example, Leuchars-Glasgow via Dundee rather than Edinburgh). The historic reasons which brought about these anomalies, such as the use or otherwise of Winchburgh junction, have long since ceased to have relevance and all that such anomalies do is make those with the option of driving instead more likely to take it. There is no excuse; the fare structure should be rationalised. This must not mean increasing prices to remove the anomalies, which will lose passengers, but rather decreasing them, which will increase use and so compensate for the theoretical loss of revenue. The concept of ‘reasonable routes’ should be reinstated; a Leuchars-Stirling ticket, for example, should be valid either via Dundee or Edinburgh, thus giving maximum choice to the rail traveller, just as they would have if driving.
                                              On a more mundane level, a single fare should be no more than 60% of a return; there are instances where a single journey is almost the same as an off-peak return, which again discourages travel by train.
                                              Price should mainly be based upon the distance of the journey and, ideally, related to the cost of a car journey of the same length.
                                                Q22 comments: Increase use, and therefore increase revenue. Raising fares always results in a drop in use, especially as most people have an alternative. Rationalising fares (see Q. 21, above) must not mean increasing them.
                                                Q23 comments: It is unlikely that a difference between peak and off-peak fares makes as much difference as one might at first suppose. People travelling on business, not just going to work, have to be in a certain place at a certain time so do not have the flexibility. Even leisure travellers might find themselves on a peak-hour train, because the time they reach their destination depends upon when they start; for example, holidaymakers going to catch a particular ferry or aircraft.

                                                Scottish stations
                                                    Q24 comments: New stations could depend upon several factors, such as the catchment population and the number of people travelling to and from the location. A recent ATOC document suggested that a settlement of 15000 would indicate that a station should be provided, as would specific attractions to a particular place, such as a tourist destination or a university. It should be noted that St Andrews is a prime candidate, falling into all three categories, and being the only Scottish university town without a railway, as well as an economic generator. It should be noted that the present criteria for re-opening seem unduly pessimistic, and so should be revisited, given that all new openings since 1995, again according to the ATOC report, both in Scotland and in England have attracted many more passengers than were predicted: for example, Alloa, Prestwick Airport, Edinburgh Park, Laurencekirk, Airdrie-Bathgate. The message is clear; people like travelling by rail, despite all the obstacles the industry throws in their way.
                                                    There is already a procedure to decide upon station closures; we are pleased you are not proposing to carry out any.
                                                      Q25 comments: Local authorities and other organisations will be more aware of local requirements than a head office in Edinburgh or Glasgow.
                                                        Q26 comments:
                                                          Q27 comments: By running trains when the local community wants and where they want to go. In that way, local people will feel that it is ‘their’ station and duly support it. A station where most trains rush through with only one or two stopping per day is unlikely to be looked upon with affection by its community.
                                                          Q28 comments: We do not see the need for categories such are suggested, if for no other reason than some stations fall into more than one, and it is not clear which would take priority. It would be better to categorise stations according to the number of passengers that embark and alight and/or the number of trains that stop.
                                                          All stations should have toilets; although trains have them, sometimes a service is delayed resulting in a longer than anticipated wait, which can pose a particular problem if the station is not in a town centre. Passengers with valid tickets should be able to use these free; access could be controlled via the magnetic strip, as happens at ticket barriers. The establishment of cafés, restaurants, bars and shops should be encouraged, by reasonable not extortionate rents, to utilise redundant spaces at stations, thus providing more facilities for passengers and the safer environment that goes with the presence of more people.

                                                          Cross-border services
                                                              Q29 comments: Of course they should continue to go north of Edinburgh! We are amazed that this question is even being asked, after the successful campaign over a year ago to persuade East Coast to continue running their services through to Aberdeen and Inverness. It is not clear upon which trains the people who claimed that they are little-used north of Edinburgh were travelling; the East Coast and Cross Country trains are extremely popular with Leuchars passengers, who are mostly travelling to and from St Andrews of course. As mentioned earlier, terminating cross-border services at Edinburgh would cut passengers by at least a quarter, but there would still be so many extra milling about at Waverley to cause overcrowding. It is not clear whether Scotrail would be able to run services to compensate, or if there would simply be a loss of services. If necessary the train could be split, as happens for example at Tyndrum, but passengers should not have to physically move from one train to another.
                                                              East Coast’s proposal last year to terminate services at Edinburgh was driven by the age of the 125 diesel services which are currently used on the King’s Cross-Aberdeen/Inverness routes. Of course, if the line between Edinburgh and Aberdeen were electrified, the problem would be greatly reduced.
                                                              Q30 comments: No; see above. Extended rail journey times, a crowded concourse at Waverley and a loss of passengers cannot by any stretch of the imagination be considered benefits, except by bus companies, airlines and car manufacturers!

                                                              Rolling stock
                                                                  Q31 comments: As electric rolling-stock is cheaper to lease than diesel, electrification of the lines from Aberdeen to Edinburgh and Glasgow would make sense.
                                                                  Q32 comments: Toilets (that work); heating (that works, particularly on the Northern Line in winter) and a view out of the (clean) window, also adequate cycle provision and luggage space. It should be remembered that not everybody is tall enough to use the overhead racks; some foreign rolling-stock has a luggage space under the seats. NB – Scotland is the Home of Golf, yet far too many coaches do not have spaces either long or tall enough for golf-bags.
                                                                  Passengers – information, security and services
                                                                      Q33 comments: Wi-fi and power-points should be included as a matter of course. If mobile phone reception is to be included, please remember the passengers who really do not want to hear other people’s trivia shouted into a handset, and provide a quiet coach.
                                                                      st class, akin to Weekend 1st, would make better use of seats.
                                                                        Q34 comments: The offer of off-peak 1
                                                                          Q35 comments: Most people can and do drink alcohol without causing a problem. It is one of the attractions of rail travel that one can enjoy a relaxing glass of wine while admiring the scenery. It would therefore be a great pity if it were to be banned. The analogy with coaches is not exact, because on trains the driver is physically separated from the passengers. Banning the consumption of alcohol would not solve the problem of disruptive passengers who board the train already intoxicated. If train staff cannot deal with a situation, the British Transport Police should be involved. Similarly, if there be trains frequently used by intoxicated, disruptive passengers, the BTP should establish a visible and regular presence.
                                                                          A ban in Scotland would introduce anomalies for cross-border trains, including the sleepers and remaining dining-services, whereby people would have to ‘drink up’ in the vicinity of Berwick or Carlisle. There is also the lucrative excursion/charter train market, where alcohol is part of the experience, and the Starlink campaign would certainly envisage such trains coming to St Andrews.
                                                                          There might be a case for only allowing the consumption of alcohol purchased on the train, though that would probably mean more provision being required. However, any bans are likely to be flouted, with alcohol being added to soft drinks beforehand, and surreptitious recourse to the hip-flask. It would be a sad day indeed if one could not enjoy Scotland’s national drink on a Scotrail train.
                                                                          Q36 comments: The simple act of highlighting the ‘home’ station on the station timetables with a coloured pen would make these very much easier to read. Unfortunately, this helpful practice has fallen foul of the SQUIRE system. As we said, commonsense is required in its application.
                                                                          The display screens tend to change too frequently. While one is still reading the train information, all too often a warning about unattended baggage flashes up! The time a screen is displayed should be proportionate to the time it takes to read the information displayed.
                                                                          There is a problem with the National Rail website display for Leuchars. As you know, people can take a bus from St Andrews to Leuchars to catch a train, and vice-versa, and the bus times are also displayed on the website. Unfortunately the screen that shows train departures from Leuchars, also show bus departures from Leuchars to St Andrews, and vice-versa, whereas a passenger wanting to travel from St Andrews for a train leaving Leuchars needs to see the bus times arriving at Leuchars along with the trains departing from Leuchars. Upon reporting this, we were told nothing could be done, which we do not believe this. It would greatly help potential passengers to only have to check one screen rather than two. The present set-up is only convenient either to someone wanting to travel by bus to meet a train arriving, or someone sitting at Leuchars station who is undecided whether to catch a train or just to catch a bus to St Andrews; there cannot be very many in either category, compared with those who are changing between bus and train.

                                                                          Caledonian Sleeper
                                                                              Q37 comments: Yes, sleeper services should still be specified. They reduce road and air journeys and as such are environmentally-friendly.
                                                                                    Q38 comments: It should be included with the main franchise, and information about it made easier to find than at present.
                                                                                    Q39 comments: If you want to know the appeal, why not ask the users? Clearly, travelling while asleep makes good use of otherwise unproductive time, rather than wasting the best part of a day in a car. Also, passengers arrive on central London, Edinburgh, Glasgow, Aberdeen, Fort William or Inverness at a civilised time. Changing times, for example so that the train arrived in London at 05.00, would discourage use.

                                                                                    Again, ask the users as to the value. You will recall the vociferous campaign in the 1990s when it was proposed to stop the Inverness sleeper. These services are particularly valuable to the tourist industry, and especially to places such as Fort William which do not have many rail services. Oban could be a useful destination, especially if it connected with an early ferry for the islands, but it should be an additional rather than an alternative service; perhaps you could split the Fort William sleeper at Tyndrum.
                                                                                    Perhaps this is also the time to look again at overnight Motorail, which also has environmental benefits.
                                                                                    Environmental issues
                                                                                      Q40 comments: A KPI should be the modal shift from the more polluting road and air services achieved. Another should be the number of bicycles carried, as each bicycle potentially indicates a car journey saved.